What are the four quality management techniques?

Project Quality Management is a discipline that ensures that both the project’s outcomes and the methods used to produce those outputs match the stakeholders’ requirements. Fit for purpose is a comprehensive definition of quality.

The Quality Management Plan should be developed early in the project’s life cycle, but it will be modified as quality requirements and challenges emerge.

The four important components of a quality management process are quality planning, quality assurance, quality control, and continuous improvement.

Determines which quality standards are necessary and advises stakeholders on project quality management. It will include the following:

Stakeholder expectations – This section should outline the client’s quality expectations for the project. In addition to the established success criteria (as described in the business case), this section should also define acceptable tolerances for achieving those objectives. Include any external quality standards that have been established and their importance in terms of quality-affected areas.

Standards relevant (internal and external) – the project environment may necessitate including the needs of external standards in the Quality Plan. These might include everything from the company’s quality requirements to ISO 9000 or Workplace Health and Safety Legislation.

Quality assurance testing, supervision, and management are examples of quality-related positions and duties.

The protocols that will be followed will be thoroughly recorded and will regulate the mechanisms for the product’s specifications and testing procedures.

How will you execute continuous improvement? This might entail altering practices that have been proven to be unsuccessful.

Methodologies for project assurance – This section discusses how assurance will be carried out and who will be in charge. It will build quality evaluation and management process audit processes.

Control measures for quality – will specify the controls that will be applied.

Interactions with other processes, such as configuration management and change control, and how they will be made.

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Quality Assurance –

Quality reviews are an essential tool for both quality assurance and quality control. How they will be carried out will be outlined in the Quality Plan. There are four major review goals:

  • Assure that the project is following the agreed-upon plans and methods.
  • Evaluation of agreed-upon plans/processes
  • Remember what you’ve learned.
  • Determine areas of noncompliance and areas for improvement.

Quality reviews are an essential tool for both quality assurance and quality control. The Quality Plan will outline how they will be carried out. There are four main review objectives:

  • Assure that the project is following the agreed-upon plans and methods.
  • Evaluation of agreed-upon plans/processes
  • Remember what you’ve learned.
  • Determine areas of noncompliance and areas for improvement

Reviews – 

Structure of the review – Reviews can be formal or casual.

Project management practices or project deliverables may be the focus of a review. The assessment performed by the review might be direct or indirect; for example, a product review can directly address the project’s quality. Any flaws discovered might be the result of an insufficient project management procedure. As a result, the review is indirectly evaluating the procedure! This has to be acknowledged and documented.

A review should identify three potential outcomes:

  • The subject for review must be appropriate for the purpose and signable.
  • The subject for review requires some work, but it may be signed off if all of the clearly outlined steps have been completed. 
  • The review subject is subpar and will need to be reworded and reviewed again.

Inspection, testing, and quality measurement are used to ensure that project outputs are compliant with specifications, fit for purpose, and fulfill stakeholder expectations. The type of quality control approach employed should be determined by the nature of the project. The inspections and testing performed to see if a product fulfills its specifications are the most visible example of quality control. The particular inspection method employed is totally dependent on the technical nature of the project’s product. Inspections that might be useful:

Construction – Checking the concrete’s strength is an aspect of Quality Control.

We need to discover any faults and understand the causes after inspecting the items and gathering data on their performance – instruments that may be used to present the inspection data include:

  • Histogram
  • Scatter Chart
  • Control Chart
  • Run Chart
  • Process Control Chart

Continuous Improvement – 

During the project’s life cycle, there may be chances to enhance management techniques or information to aid future project management. It is possible to utilize continuous, systematic techniques for quality improvements, such as Total Quality Management (TQM), ISO 9000, Six Sigma, or any other external industry standards.

This is part of corporate governance: if a project has a deviation, it must be addressed; nevertheless, the core cause of the problem must be identified to guarantee that the same issue does not repeat in future projects. A systematic approach to Quality Management ensures consistent development and progress, allowing a company to stay focused on its objectives.


Total quality management is a difficult task that requires an organization to succeed. The  Lean six sigma green belt training can help you organize, access, and handle all of your vital papers more efficiently using six sigma green belt training. The training will help you become a top Project Manager and become more adaptable and compatible with your firm’s procedures by making quality control efforts to be effective. Moreover, the  Lean six sigma green belt training can assist you with your quality control needs, whether you are selling a product or delivering a service, in various ways.

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